Available topics
General needlepoint
What is Needlepoint?
Needlepoint is a method of covering an evenly-spaced open-mesh fabric, called canvas, with thread. The thread is stitched in patterns through the canvas covering it completely to create a solid piece. Wikipedia (http://en.wikipedia.org/wiki/Needlepoint) provides a history and description of this age-old needlecraft.
What does my Needlepaint canvas order include?
Your Needlepaint order includes a color-printed canvas with your custom design, a full-sized print-out of your custom design with color-coded thread guide, 6-strand embroidery threads that correspond to the thread guide and a tapestry needle.
What else do I need to complete my needlepoint canvas?
It is recommended that you use a roller frame to stabilize your Needlepaint
canvas while working.
What happens if I run out of thread?
Your order comes with extra thread for your project, but in the event that you run out of thread contact us and we will send you additional thread at no cost.
Canvas and Thread
What type of canvas is available?
NeedlePaint uses Zweigart's White Mono Deluxe canvases. They are available in 10, 12, 14, and 18 mesh. Please contact us directly if you would like to use 10 or 12 mesh, or any other type of needlepoint canvas.
What type of thread comes with a NeedlePaint kit?
NeedlePaint proudly uses DMC embroidery art floss, which are wash-safe and have a high luster. Your colors will be selected in the design process.
Are the canvas and thread washable?
Yes. Your custom printed canvas and threads are both color fast, however, we recommend hand washing in cold water.
Design
What file formats does NeedlePaint support?
You can upload most common image files including .jpg, .gif, and .png.
What recommendations does NeedlePaint have for preparing photos?
Make sure the photo is not too "busy." Some photos are just too complicated for needle point. If you are uploading a photo of a person, you should crop it to mostly include the face. If one photo doesn't seem to work, try another one. If you have a project planned that requires a certain size, make sure the photo you upload has the correct dimensions. You can resize your image in the NeedlePaint designer, but you can't change dimensions.
It is best to plan your project around standard sizes for frame and mats (5 x 7,
8 x 10, 6 x 4, 11 x 14) or pillow forms (12 x 12, 14 x 14, 16 x 16, 12 x 16).
What sizes can I get?
NeedlePaint can print from 4" x 4" to 36" x 36". Contact us to enquire about larger sizes.
Ordering Process
How long will it take?
It usually takes between 5-10 days to produce your custom needlepoint canvas. Your order will then be shipped via FedEx ground which takes 2-5 days.
How Much Does it Cost?
Prices are based on size of canvas. Where applicable also on number of thread colors or product type.
More Info
How do I check the status of my order?
You can check the status of the order by entering your order number and email
address at the following link:
https://www.needlepaint.com/order-status.aspx
How do I change my shipping or billing address?
If you have placed an order and need to change either the shipping or billing
address, please send the request to
info@needlepaint.com. Be sure to clarify what you
want to change, order number and contact information.
Do you ship internationally?
Yes, NeedlePaint ships to Canada and the UK.
I lost or forgot my order number.
If you can't locate your order number, you can send an order number request from
the order email address to
info@needlepaint.com.
How do I use my coupon code?
To redeem your coupon, you first need to select items for your cart. Next you
select "your cart" from the top menu bar and then enter the coupon code at the
bottom and click "apply" before you check out.
Why doesn't my coupon code work?
Sometimes if you apply a coupon code to a cart without checking out, it will
need to be reset. To have it reset, contact us at
info@needlepaint.com.
My order still says "pending," is there something wrong?
Once an order is placed, its status can be checked by clicking the "order
status" link. It will say "order pending" until the order starts production. Once shipped, the status will say
"order complete" and give you a shipped date. Your order should arrive within 1-5 days of the shipped date.
How do I cancel an order?
To cancel an order, send the request with your order number to
info@needlepaint.com. Cancellations will only be granted if your canvas has not yet been
started in production.
Copyrights
What is not acceptable?
The following types of graphics and images are strictly prohibited from the
NeedlePaint.com website, unless you are the owner or have received permission
from the owner of the graphic or image.
- No names, pictures, or logos of companies, products or celebrities.
- No graphics that resemble or mimic the likeness of a third party's logo, product, or graphic.
- No text or graphic of a third party's logo, product, or graphic.
- No images or graphics downloaded off the internet.
You will only use graphics, images, and text that you have designed or have
obtained rights to use. You will in no way infringe on the intellectual property
rights of a third party.
NeedlePaint.com reserves the right to refund and cancel your order at any time
for any reason, including copyright violations.
When does copyright apply?
As soon as an artist creates a work of art, it is protected by copyright.
Artists (or their agents) then have the right to determine how and when a work
can be reproduced. Similarly, all content submitted to the NeedlePaint.com
website is protected by International Copyright Law.
Does NeedlePaint get the rights to my design?
No, NeedlePaint solely reserves the right to print your graphic when it is
purchased from the site. All content you upload to NeedlePaint remains your
intellectual property.
Returns
Can I return my custom canvas?
NeedlePaint canvasses are custom printed for you, so returns can only be made when the following conditions are met:
- Canvas was printed incorrectly. If the canvas received by the customer does not match the design preview on the website, the canvas will be considered as printed incorrectly. A perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
- Canvas is returned within 30 days of receipt
- Canvas is as new and un-stitched
In lieu of replacement, NeedlePaint, at its sole option, may refund the purchase price. Shipping costs will not be refunded. If you need to return a product, please contact us to obtain the proper address to ship your return. Your credit card will be refunded upon receipt of your returned order.
If you feel there is a printing error or quality issue with the product, please send the question to info@needlepaint.com. A representative will contact you shortly.